Help Center

  • USING THE PLATFORM WITH A TABLET

    If you're using the teaching platform with a tablet or phone, by default you won't see the navigation menu inside your course. Thus, you will not be able to return to see a past lesson, access the scores, etc.

    To display the menu on the tablet or the telephone, you must click on the icon illustrated by a few small horizontal lines usually located in the top left corner of your tablet or phone screen.

  • REDO A LESSON

    To redo a lesson, you must access it by navigating in the left menu of your course (see section above to display this menu). All lessons can be redone and viewed multiple times.

    If the video ever doesn't start (because it's at the end and the system won't bring it back to the beginning), you just need to move the scrollbar slider to the beginning.

  • FINDING SHEET MUSIC

    All sheet music of the pieces in your course's program are available in your course's platform via the menu on the left.

    See the section above to display this menu.

  • PRINTING SHEET MUSIC

    Sheet music can be saved to your device and printed. Icons for this purpose are displayed in the upper right corner of the screen when you display a score in the course platform.

  • KNOWING THE END DATE OF MY SUBSCRIPTION AND EXTEND IT

    The end date of your subscription is available via the header of the teaching platform, under the heading associated with your name, then under My account, then under Order History.

    At the end of this access, you can extend your subscription at a low cost. You will automatically receive the information by email one month before the end of your subscription.

  • PARTICIPATING IN STUDENT COMMUNITIES

    Communities bring together students' questions, answers, suggestions and tips on different topics. To access it, simply go to the bottom of your Dashboard page.

    We promote exchanges between students. This is why we will intervene in the discussions only if we deem it relevant to do so.

    As the Communities are a friendly, healthy and honest space, the Gregory Academy team reserves the right to remove any comments deemed inappropriate or disrespectful. To report one, write to us at info@academiegregory.com

  • DISCOVER THE PianoPOP COURSE AND THE GOOD TO KNOW VIDEOS

    PianoPOP

    The PianoPOP course is available for free in your Dashboard. This course, in virtual form, focuses on learning popular pieces.

    It is essentially linked to learning pieces on the piano. The music pieces' schedule is available in the course itself.

    GOOD TO KNOW

    The "Good to know" are informative capsules. Watch them at your own pace to enrich and perfect your knowledge, throughout your learning process. It should be noted that the first seven capsules are mainly aimed at beginners.

    The "Good to know" capsules are accessible in the left menu of your course's teaching platform.

  • JOINING THE VIRTUAL MEETINGS

    All online programs reserve special moments in the company of Gregory Charles. Take the opportunity to ask him questions related to the concepts learned during your course.

    The virtual meeting schedule is available via the left menu of your course's teaching platform.

    Can't attend a virtual meeting? This will be recorded and posted online. The link for the meeting archives is available at the bottom of the virtual meeting schedule.

  • UPDATING CREDIT CARD INFORMATION

    To update your credit card information, you need to access it through the education platform header, under the heading associated with your name, then under My Account, then under Billing Settings.

  • VIEWING THE VIDEOS IN FULL SCREEN MODE

    To view a video full screen, change the image quality, etc.; place your mouse pointer on the video screen.

    A navigation bar (blue) will appear at the bottom of the screen. If it doesn't appear at the bottom of the screen, scroll down to the bottom of the window. Please note that browser types do not all react in the same way. To view the video in full screen mode, click the button on the far right of the navigation bar.

  • ADJUSTING IMAGE AND SOUND QUALITY

    To change the image quality, click on the wheel in the navigation bar. In the navigation bar wheel, you will see the words "Speed" and "Quality". Click on "Quality" in order to access the image quality parameters. Now choose the resolution you want. The lower the value, the lower the resolution.

  • ADJUSTING VIDEO SPEED

    To change the video speed (to increase or decrease the speed), click on the wheel in the navigation bar. Then press the word "Speed" and select the desired playback speed.

  • ADJUSTING THE VOLUME

    To increase or decrease the video’s volume, tap the megaphone icon. You can now adjust the sound to your liking by dragging the slider from bottom to top.

  • A BLANK PAGE APPEARS WITHOUT ANY CONTENT

    If a blank page appears when you try to access the teaching platform, we suggest you use a different browser. For example, if you are using "Safari" and have problems accessing the platform, try "Google Chrome" instead.

  • A BLACK SCREEN APPEARS WHEN WATCHING A VIDEO

    If you want to replay a video you've already watched, a black screen may appear. If this happens, just drag your mouse over the slider on the video scroll bar and go back to the start of the video.

  • THE IMAGE OR SOUND IS OUT OF SYNC

    The main cause of image and/or sound lag is a poor Internet connection. Try changing the image quality using the following procedure:

    1. Pause the video;
    2. Click on the small wheel at the bottom right of the video’s blue navigation bar;
    3. Click on “Quality”;
    4. Click on 226p or 360p;
    5. Click PLAY.

    The same solution can be applied if the video is loading too slowly (a white triangle appears in the middle of the screen), as a bad Internet connection can also be the cause of this problem.

  • THE VIRTUAL MEETING WON'T START

    If you connect to the meeting during the scheduled time and it does not appear, try refreshing your page or access the meeting using the Google Chrome.

  • THE DAY'S LESSON DOES NOT APPEAR

    When the platform has been open for a long time in the Internet browser, it will not automatically download new content. So, if a video has been added since the opening of the browser page, you simply need to refresh the page. The lesson should then appear automatically.